Terms & Conditions

By shipper's signature or agent's signature, or as accepted online, Transport Company and agents, jointly and separately, are authorized to operate and transport vehicle(s) from the Point of Origin to the specified destination via a licensed, registered, bonded and insured auto carrier. Customer agrees and understands that Car Shipping Hawaii is a registered transportation auto carrier and property broker and is acting in the capacity as such.

Personal belongings are not to be transported inside the vehicle. In accordance with state and federal Department of Transportation laws, motor carriers are not licensed to transport personal cargo. The Transport Company advises the Customer to remove all personal belongings before transport. The Transport Company and Carrier shall not be responsible for the loss or damage to personal belongings, including any personal property left in the vehicle, or loss or damage to stereo equipment and non-stock items of the vehicle.

Shipper must furnish Transport Company or Carrier with necessary keys to vehicle and all compartments. Shipper is responsible for disarming any alarm or security system. In the event an alarm sounds and there are no keys or instructions to turn it off, Carrier may silence the alarm by any means necessary.

Carrier is authorized to operate and transport Customer's motor vehicle between its pickup location and the destination set forth on the shipping order and Bill of Lading.

Customer must prepare vehicle for transport. All loose parts, fragile accessories, low hanging spoilers, etc. must be removed or secured. Customer shall remove all non-permanent, outside mounted luggage and other racks prior to shipment. Vehicles must be tendered to Carrier in good running condition (unless otherwise noted) with no more than a 1/4 tank of fuel. Any part of the vehicle that falls off during transport is Customer's responsibility, including damages caused by said part to any vehicles or persons involved.

If authorized by the Customer, Transport Company and Carrier reserve the right to engage independent sub-contractors to transport or ship vehicle(s) from location to terminal and terminal to location. Such sub-contractors are required to have adequate insurance coverage and to provide proof of insurance to Car Shipping Hawaii or the Customer upon request. Their insurance is primary and is responsible for payment of any claims for loss or damage incurred while the vehicle is in their custody. In the event of damage incurred while the vehicle is in the care of an independent sub-contractor, all resulting claims must be directed to the company who physically delivered the vehicle and not Car Shipping Hawaii. If Carrier declines to pay for any claims or loss, the Transport Company will pay for damage if the Customer chooses to select the Transport Company's supplemental insurance policy. If Customer declines the supplemental policy, the Transport Company will not be responsible for damage incurred. As a courtesy, the Transport Company will, as necessary, act as agent in the claims process to facilitate expedient results.

No delivery time is guaranteed. All delivery dates are estimates only. Transport Company and Carrier do not agree to transport shipments in time for any particular market or event and will not be responsible for damages occurring by unavoidable delay. The Transport Company requires a two-day window for pick up and delivery in the event the Carrier faces a delay due to mechanical issues, road conditions or weather.

No auto rental will be honored for delays, damage, or accidents. No exceptions.

Carrier will pick up and deliver as close to Customer's door as legally and safely possible. A mutually agreed upon place to load or unload the vehicle(s) may be necessary due to low hanging trees or wires, narrow streets, or residential area restrictions.

At the time of pickup, Customer and Carrier will carefully inspect the vehicle for pre-existing damage (exterior only) by completing a vehicle inspection report recorded on the Bill of Lading. Both parties will acknowledge the condition of the vehicle and Customer will sign and receive a copy of the Bill of Lading.

At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit. Both parties will acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading.

Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day, or day of week. Signing the Bill of Lading without noting damage verifies that Customer has received the vehicle in satisfactory condition, and that Car Shipping Hawaii/Carrier and their agents are relieved of any further responsibility. Carrier damage claims are covered by a minimum of $75,000 public liability and property damage. All claims must be submitted in writing within 24 hours of delivery. Car Shipping Hawaii will share Carrier insurance policy details upon request.

Shipper shall pay all costs, including storage and additional delivery costs, incurred as a result of shipper's breach of any obligation under this agreement, including inability to provide sufficient funds or inability to be present for accepting the vehicle. Consignee agrees to meet the Carrier's driver at the specified and agreed upon time and place. In the event of a payment dispute between shipper and Consignee, the party responsible for placing the order bears 100% responsibility for payment of the invoice.

Upon acceptance, shipper and receiver of vehicle(s) are jointly liable for all charges due for shipment. They will be responsible to pay all costs of collections, including court costs and attorney's fees, with interest at 1.5% per month or 18% per year.

Consignee is responsible to be at the scheduled delivery point at the specified time and place. If Consignee is unable to be present, the prescribed port storage fee per day will be charged. The Transport Company and Carrier will not be held liable for any non-use charges including auto rentals, interest, or other charges due to delay or damage to vehicle.

Shipper shall pay an additional fee for each inoperable vehicle. If a vehicle is rendered for shipment and later becomes inoperable, the fee will be assessed along with any other charges incurred to accomplish delivery, including but not limited to wreckers, forklifts, or roll-backs.

Nothing in this agreement binds carrier to pick up and/or deliver to locations from which it is impractical to operate Carrier's equipment because of inadequacies of highway, street, or passageways, or loading and unloading facilities, local, state or federal.

If a vehicle is vandalized while awaiting shipment (prior to pick up or after delivery), Transport Company and Carrier will not be held responsible. Owner will have to submit a claim to their own insurance or absorb the loss. Shipper agrees that their vehicle is insured and their insurance has primary responsibility.

Payment for transport is due at or prior to time of delivery. No exceptions.

Carrier shall be entitled to a general lien on any and all property of Applicant in its possession, custody and control for all sums and/or claims for outstanding charges, expenses, and/or storage costs incurred by Carrier in connection with any shipment.

As outlined in Section 10761 of the Interstate Commerce Act, the payment of freight charges may not be postponed due to alleged loss or damage. These charges should be paid in full and the portion applicable to the lost or damaged item should be included in the freight claim.

Claims and payment of freight charges are two entirely different transactions. ICC regulations prohibit withholding payment of freight bills due to a pending claim. Without payment of the freight charges, payment for transportation has not been made. A valid claim will not be paid until freight charges are settled.

Damage caused by acts of God, hail, storm damage, or damage resulting from worn or broken parts of the vehicle, or added personal items left inside the vehicle.

Any glass damage.

Mechanical or electrical functions and damage caused by failing mechanics, electrical demise, alignment or suspension, exhaust assembly, muffler, or tail pipes. No exceptions.

Undercarriage damage, and damage resulting from overloaded or lowered vehicles.

Shipper is responsible for preparing the vehicle for shipment — securing loose parts, mufflers, tail pipes, spoilers, non-stock kit additions, antennas, and switches. Any part that falls off during transport is Customer's responsibility, as are leaking fluids, including damages caused by said parts or fluids to any other vehicles involved. It is the Customer's responsibility to notify the Carrier of all fluid leaks.

Vehicles that cannot be driven on or off a transport truck under their own power.

Vehicles with defective or insufficient brakes, parking brake, or parking gear.

Damage caused by freezing of engines, cooling systems, or batteries.

Any convertible tops that are loose, torn, or show excessive wear.

The Carrier will not be responsible for damage not caused by the driver.

The Customer agrees that their vehicle is insured and their insurance company has primary responsibility. This agreement supersedes all prior written and/or oral agreements between Car Shipping Hawaii and the shipper.