Cancellation Policy
Last updated: January 2026
Port-to-Port Deposit ($200)
The $200 deposit is refundable in full if you cancel more than 7 days before your scheduled Matson sailing cutoff date. Cancellations within 7 days of cutoff forfeit 50% of the deposit. Cancellations after the vessel has sailed are non-refundable.
Door-to-Port Deposit ($600)
The $600 deposit is refundable in full if you cancel before your overland carrier has been dispatched. Once a carrier has been dispatched to your pickup address, a $150 carrier coordination fee is deducted from any refund. Cancellations after the vehicle has been picked up are handled case-by-case.
Military SCRA Cancellations
Active duty military members may cancel at any time without penalty if cancellation is due to a change in orders. Provide a copy of amended orders and your full deposit is refunded. No questions asked.
Rescheduling
We allow one free reschedule to the next available sailing with no fee, provided the request is made at least 5 days before the original cutoff date. Subsequent reschedules are subject to a $75 rebooking fee.
How to Cancel
Email info@carshippinghawaii.com or call (808) 378-7540 with your booking reference number. Refunds are processed within 5–7 business days to the original payment method.