Cancellation & Refund Policy
At Car Shipping Hawaii, we strive to make your move to or from the islands as stress-free as possible. We understand that plans can shift. Our refund policy is designed to be fair to both our customers and our logistics partners.
! The "Golden Rule" of Our Policy
If you cancel BEFORE a carrier has been dispatched or assigned to your order, you receive a 100% Full Refund of your reservation deposit. No hidden fees or "administrative" deductions.
Refund Eligibility Breakdown
| Status of Order | Refund Amount |
|---|---|
| Prior to Carrier Assignment/Dispatch | 100% Refund |
| After Carrier Assigned/Dispatched | Deposit Forfeited |
| Vehicle Rejected at Port (EV/Dirty/Personal Items) | Subject to Rescheduling Fee |
How to Initiate a Cancellation
To ensure your refund is processed as quickly as possible, please follow these steps:
- Send Email: Send a request to [organization_email] with your Order # and "Cancellation Request" in the subject line.
- Confirmation: Our logistics team will confirm receipt and verify the carrier's dispatch status.
- Processing: Approved refunds are credited back to the original payment method within 5 to 7 business days.
Please Note:
Cancellations made due to the customer's failure to meet Matson Port Requirements(e.g., car not washed, gas tank over 1/4 full, or presence of personal items) do not qualify for a deposit refund if the carrier has already performed the service.
